TY  - BOOK
AU  - Harris, Neville D.
TI  - Service Operations Management
SN  - 9780304322176
U1  - 658.032 
PY  - 1989///
CY  - London
PB  - Cassell Educational Ltd.
KW  - Services Management
N1  - Operations Management; Corporate Strategy; Capacity; Layout and Handling; Materials Management; Quality & Reliability; Capital Assets; Resource Problems; Decision-making and Creativity; Change Management; Motivation; Time Management
ER  -