TY  - BOOK
AU  - Brown, Stanley A.
TI  - Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability
SN  - 9780471643425
U1  - 658.812 
PY  - 1999///
CY  - Toronto
PB  - John Wiley & Sons Canada Ltd.
KW  - Strategic Management
ER  -