TY  - BOOK
AU  - Metters, Richard
AU  - Pullman, Madeleine
AU  - King-Metters, Kathryn
TI  - Successful Service Operations Management
SN  - 9789812542441
U1  - 658.5 
PY  - 2004///
CY  - Australia
PB  - Thomson Learning
KW  - General Management
ER  -