TY  - BOOK
AU  - Quinn, Michael
AU  - Byron, Lynda
TI  - Superior Customer Service: The Prompt Approach to Success
SN  - 9788120329362
U1  - 658.812 
PY  - 2006///
CY  - New Delhi
PB  - Prentice-Hall of India Pvt. Ltd.
ER  -