TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Michna, Carol Besterfield
AU  - Besterfield, Glen H.
AU  - Scare, Mary Besterfield
TI  - Total Quality Management
SN  - 9788178082707
U1  - 658.4013 
PY  - 1999///
CY  - Delhi
PB  - Pearson Education (Singapore) Pte. Ltd.
ER  -