TY - BOOK AU - Besterfield, Dale H. AU - Michna, Carol Besterfield AU - Besterfield, Glen H. AU - Scare, Mary Besterfield TI - Total Quality Management SN - 9788178082707 U1 - 658.4013 PY - 1999/// CY - Delhi PB - Pearson Education (Singapore) Pte. Ltd. ER -