TY  - BOOK
AU  - George, Stephen
AU  - Weimerskirch, Arnold
TI  - Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies
SN  - 9780471595380
U1  - 658.4013 
PY  - 1994///
CY  - New York
PB  - John Wiley & Sons, Inc.
ER  -