TY  - BOOK
AU  - Gamble, Paul R.
AU  - Stone, Merlin
AU  - Woodcock, Neil
TI  - Up Close and Personal?: Customer Relationship Marketing @ Work
SN  - 9780749438319
U1  - 658.812 
PY  - 2003///
CY  - London
PB  - Kogan Page Limited
ER  -