What It Takes: Seven Secrets of Success from the World's Greatest Professional Firms - Ellis, Charles D. (Hoboken John Wiley & Sons, 2013)
I.Achieving Excellence ch. 1 Mission An Inspiring Long-Term Purpose ch. 2 Culture How We Do Things around Here ch. 3 Recruiting Getting the Right People ch. 4 Developing People Training, Educating, and Organizing for Excellence ch. 5 Client Relationships Developing Ties That Last ch. 6 Innovation Changing How the Game Is Played ch. 7 Macro Innovation Changing the Game ch. 8 Leadership Bringing the Secrets Together ch. 9 ... and Luck Sometimes It Really Matters II.Sustaining Excellence ch. 10 Trouble Excellence Challenged ch. 11 Arthur Andersen Excellence Lost.
Keywords: Small business -- Management; Success in Business