TY  - BOOK
AU  - Ellis, Charles D.
TI  - What It Takes: Seven Secrets of Success from the World's Greatest Professional Firms
SN  - 9781118517727
U1  - 658.409 
PY  - 2013///
CY  - Hoboken
PB  - John Wiley & Sons
KW  - Small business -- Management
KW  - Success in Business
N1  - I.Achieving Excellence ch. 1 Mission An Inspiring Long-Term Purpose ch. 2 Culture How We Do Things around Here ch. 3 Recruiting Getting the Right People ch. 4 Developing People Training, Educating, and Organizing for Excellence ch. 5 Client Relationships Developing Ties That Last ch. 6 Innovation Changing How the Game Is Played ch. 7 Macro Innovation Changing the Game ch. 8 Leadership Bringing the Secrets Together ch. 9 ... and Luck Sometimes It Really Matters II.Sustaining Excellence ch. 10 Trouble Excellence Challenged ch. 11 Arthur Andersen Excellence Lost
ER  -