TY  - BOOK
AU  - Yeh, Raymond
AU  - Pearlson, Keri
AU  - Kozmetsky, George
TI  - Zero Time: Providing Instant Customer Value-Every Time, All the Time
SN  - 9780471382454
U1  - 658.812 
PY  - 2000///
CY  - New York
PB  - John Wiley & Sons, Inc.
ER  -