TY  - BOOK
AU  - Payne, Shelia
TI  - Grolier Business Library: Delivering Customer Service: How to Win a Competitive Edge through Managing Customer Relationships Successfully
SN  - 9780717297405
U1  - 658.03 
PY  - 1999///
CY  - Hong Kong
PB  - Grolier International Inc.
ER  -