TY  - BOOK
AU  - Pizam, Abraham
AU  - Tesone, Dana V.
TI  - Handbook of Hospitality Human Resources Management
SN  - 9780080450810
U1  - 647.2 
PY  - 2014///
CY  - New York
PB  - Routledge Taylor & Francis Group
KW  - Hospitality Industry - Personnel Management
KW  - Personnel Management
N1  - Part 1. Acquiring human resources
1. HR in the hospitality industry : strategic frameworks and priorities / J. Bruce Tracey, Sean A. Way and Michael J. Tews
2. Job analysis : the basis for all things H.R. / Jalane M. Meloun
3. Get it right the first time : using job competencies for positive hiring outcomes in the hospitality industry / Peter Ricci

Part 2. Retaining human resources
4. Organizational culture in the casual dining restaurant industry: the impact that culture has on service quality and customers' intentions to return / Dean A. Koutromanis
5. Ethical principles and practices in human resources management / Frank J. Cavico and Bahaudin G. Mujtaba
6. Human resources management and a service culture / Denver E. Severt and Catherine Curtis
7. Employee relations : a problem-solving approach / R. Thomas George
8. Human resource management's role in ethics within the hospitality industry / Jalane M. Meloun and Stephen E. Sussman
9. Organisational communication in the hospitality industry : critical issues / Margaret Deery and Leo Jago
10. Employee turnover : calculation of turnover rates and costs / Aksu Akin
11. The role of conflict management in human resource development in the hospitality industry / Larry A. Rice and Claire Michele Rice
12. Work-family conflict and facilitation : implications for hospitality researchers / Osman M. Karatepe
13. The optimal hospitality leader : creating a thriving, self-motivating leadership-followership organizational network / George Alexakis
14. The path of least resistance? : choice and constraint in HRM strategy in the UK hotel sector / Nick Wilton

Part 3. Developing human resources
15. Employee orientation and mentoring programs / Bahaudin G. Mujtaba
16. Human capital development : a return on investment perspective / Robin B. DiPietro
17. Contributing to employee development through training and education / Debra Cannon
18. An HR practitioner's view : four actions that HR executives can take to get their services used / Robert C. Preziosi

Part 4. Critical human resource issues
19. Employee management and innovation / Michael Ottenbacher
20. Development of a sustainable tourism hospitality human resources management module : a template for teaching sustainability across the curriculum / Dana V. Tesone
21. Strategic human resources management issues in hospitality and tourism organizations / Fevzi Okumus
ER  -