TY - ADVS TI - Operations Management Video Series Vol. - XI SN - 9780073045153 U1 - 658.5 MCP00223 PY - 2005/// CY - New York PB - Irwin/Mcgraw-Hill KW - Operations Management N1 - Duration: 38.22 Minutes Now Featuring Scene Selection Menus: What is Operations Management TRT 13:57 The Product-Process Matrix TRT 14:10 The Service System Design Matrix TRT 10:55 ER -