TY  - BOOK
AU  - Rawani, Meenakshi
TI  - Exploring the Role of Service Recovery Strategies and Causal Attributions on Perceived Justice
U1  - 01658.805 
PY  - 2012///
CY  - Ahmedabad
PB  - Institute of Management, Nirma University
N1  - A Dissertation Submitted in Partial Fulfillment of the Requirements for the Doctoral Programme in Management of Institute of Management, Nirma University Thesis Advisory Committee Dr. Ashwini Awasthi Dr. C. Gopalkrishnan Dr. Prabhat Kumar Yadav
UR  - http://lib-storage.:8080/dspace/bitstream/123456789/3338/1/MT000036.pdf
ER  -