TY  - BOOK
AU  - Jeston, John
AU  - Neils, Johan
TI  - Business Process Management: Practical Guidelines to Successful Implementations
SN  - 9780415641760
U1  - 658.51 
PY  - 2014///
CY  - London
PB  - Routledge
KW  - Organizational change
KW  - Business planning
ER  -