TY  - BOOK
AU  - Timm, Paul R.
TI  - Customer Service: Career Success Through Customer Loyalty
SN  - 9780133056259 
U1  - 658.812 
PY  - 2014///
CY  - New York
PB  - Prentice Hall
KW  - Customer Services
KW  - Consumer Satisfaction
KW  - Success in Business
ER  -