TY  - BOOK
AU  - Haksever, Cengiz
AU  - Render, Barry
AU  - Russell, Roberta S.
AU  - Murdick, Robert G.
TI  - Service Management and Operations
SN  - 9788129700278
U1  - 658.032 
PY  - 2005///
CY  - Delhi
PB  - Person Education (Singapore) Pte. Ltd.
KW  - Operations Management
KW  - Service Management
ER  -