TY  - BOOK
AU  - Kolko, Jon
TI  - Well Designed: How to Use Empathy to Create Products People Love
SN  - 9781625274793
U1  - 658.5 
PY  - 2014///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Product design
KW  - Consumer behavior
ER  -