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121.
Sales Enablement: A Master Framework to Engage, Equip and Empower A World-Class Sales Force by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt. Ltd. 2018
Availability: Items available for loan: Institute of Management (1)Call number: 658.8102 MAT.

122.
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York AMACOM 2017
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 WEB.

123.
Value Creation: The Definitive Guide for Business Leaders by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Sage Publications India Pvt. Ltd. 2016
Availability: Items available for loan: Institute of Management (1)Call number: 658.4012 MAH.

124.
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Currency 2019
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 TEI.

125.
Designing For Service: Key Issues and New Directions by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Bloomsbury Visual Arts 2017
Availability: Items available for loan: Institute of Design (1)Call number: 658.4063 DES.

126.
Orchestrating Experiences: Collaborative Design for Complexity by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States Rosenfeld Media, LLC 2018
Availability: Items available for loan: Institute of Design (1)Call number: 658.812 RIS.

127.
Service Design 250 Essential Methods by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States Design Community College, Inc. 2013
Availability: Items available for loan: Institute of Design (1)Call number: 658.812 CUR.

128.
Service Design: From Insight to Implementation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States Rosenfeld Media, LLC 2013
Availability: Items available for loan: Institute of Design (1)Call number: 658.408 POL.

129.
Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United Kingdom Pearson Education Limited 2016
Availability: Items available for loan: Institute of Design (1)Call number: 658.812 PEN.

130.
Art and Science of Online Marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai Shroff Publishers & Distributors Pvt. Ltd. 2009
Availability: Items available for loan: Institute of Management (1)Call number: 658.85 ELE.

131.
NICOM 2020 Customer Competition and Marketing Strategy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel India Publishers 2020
Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.802 CUS.

132.
B2B Customer Experience: A Practical Guide to Delivering Exceptional CX by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page Limited 2018
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 HAG.

133.
Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Trinity Press 2019
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SHA.

134.
Five Star Service: How to Deliver Exceptional Customer Service by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: United Kingdom Pearson Education Limited 2010
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 HEP.

135.
Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London Kogan Page Ltd. 2012
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO.

136.
Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London John Wiley and Sons Ltd. 2011
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BAR.

137.
Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London Kogan Page Ltd. 2012
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO.

138.
Customer Experience: Future Trends and Insights by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York Palgrave Macmillan 2010
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SHA.

139.
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: United Kingdom Palgrave Macmillan 2014
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 KLA.

140.
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: United States HarperCollins Publishers Inc. 2011
Availability: Not available: Institute of Management: Checked out (1).

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