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Creative New Employee Orientation Programs: Best Practices, Creative Ideas and Activities for Energizing Your Orientation Programs by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.3124 CRE.

Credit Risk Analysis: A Tryst with Strategic Prudence by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2005
Availability: Items available for loan: Institute of Management (1)Call number: 332.632 JOS.

CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2001
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 GRE.

CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2003
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 GRE.

The Culture of Entrepreneurship by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 1992
Availability: Items available for loan: Institute of Management (1)Call number: 658.022 CUL.

Customer and Market-Driven Quality Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 1995
Availability: Items available for loan: Institute of Management (1)Call number: 658.4013 EDO.

Customer Centric Selling by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.85 BOS.

Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 AND.

Customer Relationship Management: Emerging Concepts, Tools and Applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2001
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SHE.

Customer Service Excellence by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2005
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 MAC.

Customer Service Secrets by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 ECO.

Customize Your Career: How to Develop a Wining Strategy to Move Up, Move Ahead or Move on by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2005
Availability: Items available for loan: Institute of Management (1)Call number: 650.14 USH.

Dabawalas: Lessons for Building Lasting Success Based on Values by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2007
Availability: Items available for loan: Institute of Management (1)Call number: 650.11 PAN.

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