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CRM For Dummies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt. Ltd. 2017
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 HEL.

Sales Enablement: A Master Framework to Engage, Equip and Empower A World-Class Sales Force by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt. Ltd. 2018
Availability: Items available for loan: Institute of Management (1)Call number: 658.8102 MAT.

Value Creation: The Definitive Guide for Business Leaders by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Sage Publications India Pvt. Ltd. 2016
Availability: Items available for loan: Institute of Management (1)Call number: 658.4012 MAH.

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Currency 2019
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 TEI.

Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United Kingdom Pearson Education Limited 2016
Availability: Items available for loan: Institute of Design (1)Call number: 658.812 PEN.

Art and Science of Online Marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai Shroff Publishers & Distributors Pvt. Ltd. 2009
Availability: Items available for loan: Institute of Management (1)Call number: 658.85 ELE.

B2B Customer Experience: A Practical Guide to Delivering Exceptional CX by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page Limited 2018
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 HAG.

Aftersales Management: Creating a Successful Aftersales Strategy to Reduce Costs, Improve Customer Service and Increase Sales by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: United Kingdom Kogan Page 2010
Availability: Items available for loan: Institute of Management (1)Call number: 658.912 BRO.

Why do Smart People make such Stupid Mistakes? by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: St Albans Ecademy Press 2011
Availability: Items available for loan: Institute of Management (1)Call number: 658.4052 CHR.

Customer Care Excellence: How to Create an Effective Customer Focus by Series: Professional Paperbacks
Edition: 4th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London Kogan Page Limited 2002
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO.

Dealing with Difficult People by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Kogan Page India Pvt. Ltd. 2006
Availability: Items available for loan: Institute of Management (1)Call number: 650.13 LIL.

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