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Customer Care: How to Create an Effective Customer Focus by
Edition: 4th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Kogan Page India Pvt. Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO.

Customer Centric Selling by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.85 BOS.

The Customer Learning Curve: Creating Profits From Marketing Chaos by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Canada Thomson South -Western 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 HEL.

Customer Mania !: It's Never Too Late to Build a Customer-Focused Company by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York The Free Press 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BLA.

Customer Service Best Practices: Case Studies and Strategies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Publishing House 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS.

Customer Service Secrets by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 ECO.

Customs Law Manual 2004 by
Edition: 27th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Centax Publications 2004
Availability: Items available for loan: Institute of Management (1)Call number: 343.056 JAI.

Customs Modernization Initiatives: Case Studies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai World Bank Publication 2004
Availability: Items available for loan: Institute of Management (1)Call number: 352.448 CUS.

Customs Tariff of India 2004 by
Edition: 37th
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Centax Publications 2004
Availability: Items available for loan: Institute of Management (1)Call number: 343.056 JAI.

Dark Justice by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Harper Collins Publishers 2004
Availability: Items available for loan: Institute of Management (1)Call number: 823 HIG.

The Dark Side of Behavior at Work: Understanding and Avoiding Employees Leaving, Thieving and Deceiving by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Macmillan 2004
Availability: Items available for loan: Institute of Management (1)Call number: 158.7 FUR.

The Dark Side of Organizational Behavior by Series: The Organizational Frontiers Series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Jossey-Bass Publishers 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.3001 GRI.

Deals of the Century: Wall Street, Mergers and the Making of Modern America by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.16 GEI.

Dear Family by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai Magna Publishing Co. Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 306.85 ZIG.

Debt Relief for Poor Countries by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Palgrave 2004
Availability: Items available for loan: Institute of Management (1)Call number: 338.9 DEB.

Decision Analysis for Management Judgment by
Edition: 3rd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester John Wiley and Sons 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.403 GOD.

Defending the Brand: Aggressive Strategies for Protecting Your Brand in the Online Arena by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York AMACOM 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.824 MUR.

Democracy Indian Style: Subhas Chandra Bose and the Creation of India's Political Culture by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Viva Books Pvt. Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 321.8 PEL.

Democracy: The God that Failed by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Brunswick Transaction Publishers 2004
Availability: Items available for loan: Institute of Management (1)Call number: 321.8 HOP.

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