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81.
Front Line Customer Care 3: Challenges!
Material type: Film Film; Type of visual material:
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2000
Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.812 MCP00059 , ...

82.
How to Lose Customers without Really Trying: Keeping the Customer Satisfied
Material type: Film Film; Type of visual material:
Publication details: Mumbai Multi Media HRD Pvt. Ltd. 2007
Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.812 MCP00549 MUL.

83.
The Importance of Good Customer Service
Material type: Film Film; Type of visual material:
Publication details: Pune The Re-Living Media
Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.812 MCP00025 REL, ...

84.
Profit From Customer Care: Pt - 1: Managing Customer Care
Material type: Film Film; Type of visual material:
Publication details: Mumbai National Education and Information Films Ltd. 2006
Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.812 MCP00351 NAT, ...

85.
Profit From Customer Care: Pt - 2: Delivering Customer Care: Part - I
Material type: Film Film; Type of visual material:
Publication details: Mumbai National Education and Information Films Ltd. 2006
Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.812 MCP00352 NAT, ...

86.
Profit From Customer Care: Pt - 3: Delivering Customer Care: Part - II
Material type: Film Film; Type of visual material:
Publication details: Mumbai National Education and Information Films Ltd. 2006
Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.812 MCP00353 NAT, ...

87.
Sell it to Me!: Essential Skills for all Salespeople Part - I: Preparing the Way
Material type: Film Film; Type of visual material:
Publication details: Mumbai Multi Media HRD Pvt. Ltd. 2007
Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.85 MCP00432 MUL.

88.
Sell it to Me!: Essential Skills for all Salespeople Part - II: Doing the Deal
Material type: Film Film; Type of visual material:
Publication details: Mumbai Multi Media HRD Pvt. Ltd. 2007
Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.85 MCP00433 MUL.

89.
Smile!: Customer Service Training Video
Material type: Film Film; Type of visual material:
Publication details: Florida SunShower Learning 2013
Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: MCP00706 , ...

90.
Assessing Managerial Perceptions on Drivers of Customer Relationship Management Performance by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Ahmedabad Nirma University of Science and Technology 2006
Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 1658.812 DES, ...

91.
Relationship Between Personal, Organizational Variables and Organizational Citizenship Behavior - A Study in Banking Sector by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Surat Veer Narmad South Gujarat University 2007
Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 2658.81203321 KUM.

92.
CRM: The Foundation of Contemporary Marketing Strategy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Routledge 2014
Availability: Items available for loan: Institute of Management (1)Call number: 658.802 BAR.

93.
Uncommon Service: How to Win by Putting Customers at the Core of Your Business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business Review Press 2012
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 FRE.

94.
Customer Service: Career Success Through Customer Loyalty by
Edition: 6th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Prentice Hall 2014
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 TIM.

95.
Leading the Starbucks Way by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi McGraw Hill Education India Pvt. Ltd. 2014
Availability: Items available for loan: Institute of Management (1)Call number: 658.4092 MIC.

96.
Romancing the Brand: How Brands Create Strong, Intimate Relationships with Consumers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Jossey-Bass Publishers 2014
Availability: Items available for loan: Institute of Management (1)Call number: 658.827 HAL.

97.
Customer Service, Banking Codes and Standards
Publication details: New Delhi Taxmann 2010
Availability: Items available for loan: Institute of Law (1)Call number: 658.812 IND.

98.
The Evolution of Integrated Marketing Communications: The Customer-driven Marketplace by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxon Routledge 2014
Availability: Items available for loan: Institute of Management (1)Call number: 658.802 EVO.

99.
Zombie Loyalists: Using Great Service to Create Rabid Fans by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Macmillan 2015
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SHA.

100.
When Digital Becomes Human: The Transformation of Customer Relationships by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page Limited 2015
Availability: Items available for loan: Institute of Management (1)Call number: 658.8343 VAN.
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