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	1.	No cover image available Capitalizing on the Power of the Customer by Frei, Frances X Series: Faculty Seminar Series: Great Ideas from Business Thought Leaders Material type: Film; Type of visual material: Publication details: Boston Harvard Business Review Press 2004 Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.812 MCP00188 , ... Add to cart (remove)
	2.	Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frei, Frances Morriss, Anne Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review Press 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 FRE. Place hold Add to cart (remove)
	3.	Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems by Frei, Frances Morriss, Anne Material type: Text; Format: print ; Literary form: Not fiction Publication details: Massachusetts Harvard Business Review Press 2023 Availability: Items available for loan: Institute of Management (1)Call number: 153.43 FRE. Place hold Add to cart (remove)

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