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1.
Customer Satisfaction is Worthless: Customer Loyality is Priceless: How to Make Customers Love You, keep them Coming Back and Tell Everyone they Know by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Austin, Texas Bard Press 1998
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 GIT.

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2.
Little Green Book of Getting Your Way: How to Speak, Write, Present, Persuade, Influence and Sell Your Point of View to Others by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York The Free Press 2007
Availability: Items available for loan: Institute of Management (1)Call number: 303.342 GIT.

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3.
The Sales Bible: The Ultimate Sales Resource by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York John Wiley & Sons, Inc. 2003
Availability: Items available for loan: Institute of Management (1)Call number: 658.85 GIT.

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4.
The First Writings of Napoleon Hill Truthful Living by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai Jaico Publishing House 2018
Availability: Items available for loan: Institute of Management (1)Call number: 158.1 GIT.

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5.
Jeffrey Gitomer's Little Gold Book of Yes! Attitude: How to Find, Build and Keep a Yes! Attitude for a Lifetime of Success by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Jersey Financial Times Press 2007
Availability: Items available for loan: Institute of Management (1)Call number: 158.1 GIT.

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