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1.
Outrageous!: Unforgettable Service... Guilt-Free Selling by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York American Management Association 1998
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 GRO.

2.
Positively Outrageous Service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Warner Books 1991
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 GRO.

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