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	1.	Call Centers and Human Resource Management: A Cross-National Perspective by Deery, Stephen Kinnie, Nicholas Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Palgrave 2004 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CAL. Place hold Add to cart (remove)
	2.	People Management and Performance by Purcell, John Rayton, Bruce Swart, Juani Kinnie, Nicholas Hutchinson, Sue Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Routledge 2009 Availability: Items available for loan: Institute of Management (1)Call number: 658.3 PUR. Place hold Add to cart (remove)

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