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	1.	An Aspirant's Guide to Call Centers by Chadha, Roma Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004 Availability: Items available for loan: Institute of Management (1)Call number: 384 CHA. Place hold Add to cart (remove)
	2.	An Aspirant's Guide to Call Centers by Chadha, Roma Material type: Film; Type of visual material: Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004 Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: MC0623 . Add to cart (remove)
	3.	Cases in Call Center Management: Great Ideas (Th)at Work by Feinberg, Richard Bennington, Lynne Ruyter, Ko de Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Jaico Publishing House 2005 Availability: Items available for loan: Institute of Management (1)Call number: 384 FEI. Place hold Add to cart (remove)

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