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	1.	From Products to Services: Insight and Experience from Companies which have Embraced the Service Economy by Young, Laurie Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey Wiley 2008 Availability: Items available for loan: Institute of Management (1)Call number: 658.8 YOU. Place hold Add to cart (remove)
	2.	Service Sector and Globalisation by Sabanna, Talwar Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Serials Publications 2008 Availability: Items available for loan: Institute of Management (1)Call number: 338.40954 SAB. Place hold Add to cart (remove)
	3.	Services Marketing by Hoffman, K. Douglas Bateson, John E. G Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning Pvt. Ltd. 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.805 BAT. Place hold Add to cart (remove)
	4.	Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frei, Frances Morriss, Anne Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review Press 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 FRE. Place hold Add to cart (remove)
	5.	Key Skills for Professionals: How to Succeed in Professional Services by Pannett, Alan Sequeira, Shalini Dines, Andrew Day, Andrew Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 2013 Availability: Items available for loan: Institute of Management (1)Call number: 650.1 PAN. Place hold Add to cart (remove)
	6.	Working in the Service Sector: A Tale from Different Worlds by Bosch, Gerhard [Editor] Lehndorff, Steffen [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Routledge 2012 Availability: Items available for loan: Institute of Management (1)Call number: 331.793094 WOR. Place hold Add to cart (remove)
	7.	Services Marketing: People, Technology and Strategy by Wirtz, Jochen Lovelock, Christopher Edition: 8th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey World Scientific Publishing Co. Pte. Ltd. 2016 Availability: Not available: Institute of Management: Checked out (1). Place hold Add to cart (remove)
	8.	Managing Professional Service Delivery: 9 Rules for Success by Mundt, Barry M Smith, Francis J Egan, Stephen D Series: Industrial and Systems Engineering Series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton CRC Press 2014 Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.8 MUN. Add to cart (remove)
	9.	Decision Making in Service Industries: A Practical Approach by Faulin, Javier Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton CRC Press 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658.403 DEC. Place hold Add to cart (remove)
	10.	Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner by Sarkar, Debashis Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton CRC Press 2017 Availability: Items available for loan: Institute of Management (1)Call number: 658.4013 SAR. Place hold Add to cart (remove)
	11.	Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality by Smit, Bert Melissen, Frans Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxon Routledge 2018 Availability: Items available for loan: Institute of Management (1)Call number: 910.685 SMI. Place hold Add to cart (remove)
	12.	Designing For Service: Key Issues and New Directions by Sangiorgi, Daniela [Editor] Prendiville, Alison [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Bloomsbury Visual Arts 2017 Availability: Items available for loan: Institute of Design (1)Call number: 658.4063 DES. Place hold Add to cart (remove)
	13.	Orchestrating Experiences: Collaborative Design for Complexity by Risdon, Chris Quattlebaum, Patrick Material type: Text; Format: print ; Literary form: Not fiction Publication details: United States Rosenfeld Media, LLC 2018 Availability: Items available for loan: Institute of Design (1)Call number: 658.812 RIS. Place hold Add to cart (remove)
	14.	Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance by Emrouznejad, Ali [Editor] Cabanda, Emilyn [Editor] Series: International series in operations research & management science. V. 215 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg Springer 2014 Availability: Items available for loan: Institute of Management (1)Call number: 658.403 MAN. Place hold Add to cart (remove)
	15.	Living Service: How to Deliver the Service of the Future Today by Silvester, Marc Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Harlow FT Prentice Hall 2008 Availability: Items available for loan: Institute of Management (1)Call number: 658.12 SIL. Place hold Add to cart (remove)

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