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1.
Overcoming Customers Objections: Your Guide to Turning Buyer Resistance into Sales by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi SBP Management Press 1998
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 OVE.

2.
Servicing Tough Customers: How to Keep Them Smiling... and Yourself Sane! by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi SBP Management Press 1998
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SER.

3.
Soaps and Detergents for SSI
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi SBP Management Press 2001
Availability: Items available for loan: Institute of Management (1)Call number: 338.33 SOA.

4.
Handbook of Reserved, Small and Tiny Industries with Hi-Tech and Export-Oriented Projects by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi SBP Management Press 1998
Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.022 HAN.

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