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Zombie Loyalists: Using Great Service to Create Rabid Fans by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Macmillan 2015
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SHA.

Nice Companies Finish First: Why Cutthroat Management is Over - and Collaboration is in by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Macmillan 2013
Availability: Items available for loan: Institute of Management (1)Call number: 658 SHA.

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