The Intersection of Change Management and Lean Six Sigma: The Basics for Black Belts and Change Agents

Section I:
1. Why Should You Care?
2. Change is Good!
3. Change is Hard!
4. Resistance is Real
5. Minimizing Resistance
6. Why? : The Most Important Word in This Book
7. Resistance in Your Personal Life
Section II:
8. What is Organizational Change Management?
9. Project Risk Assessment
10. Some Basic Organizational Change Management Tools
11. When to Ask for Help
12. The Intersection of Organizational Change Management and Lean Six Sigma
13. People Are Different
14. The Final Word
Section III:
15. Interviews with Experts
16. Mini-Biographies of the Interviewees
Section IV:
Appendix A : Competencies for the Successful Black Belt
Appendix B : Coaching and Mentoring for the Black Belt
Appendix C : The Shingo Principles
Appendix D : A Brief History of Continuous Improvement
Appendix E : Where to Go for More Information
Appendix F : Acknowledgments