Banking, Risk and Insurance Management

Part I: Banking
1. Introduction to Indian Banking
2. Structure and Genesis of the Indian Banking Industry
3. RBI—The Regulating Authority of Indian Banking
4. Reforms in the Banking Sector
5. Techniques and Tools of Risk Management in Indian Banks
6. New Forms of Operations in Indian Banks
7. Assets and Liabilities Management
8. Non-Performing Assets (NPAs)
9. Basel III—Implications for Indian Banking
10. Loans and Advances
11. Treasury and Funds Management in Indian Banking
12. Marketing and CRM
13. Grievance Mechanism
14. Emerging Issues

Part II: Risk and Insurance Management
1. Introduction to Risk
2. Insurance as a Risk Management: Techniques and Principles
3. Requirements of an Insurance Contract
4. Risk Aversion and Risk Management
5. Indian Insurance Industry
6. Risk Management and Shareholders Wealth
7. Analysis of Insurance Coverage
8. Benefit Programs - Employee Benefit Plans
9. Health Insurance Retailing Services - Trends and Challenges in India
10. Service Product and Pricing Strategy
11. Introduction to Insurance Marketing and Customer Satisfaction
12. Grievance Mechanism of the Indian Insurance Industry
13. Emerging Trends and New Developments in Insurance Industry
14. Designing the Insurance Services
15. Pricing and Promotion of Insurance Services
16. Internal, External and Interactive Marketing