Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality

By:

Smit, Bert

Contributor(s):

Melissen, Frans

Material type: Text

TextPublication details: Routledge 2018 OxonDescription: 286pISBN:

9781138658554

Subject(s):

Service industries - Customer services

DDC classification:

910.685 SMI

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	5th Floor Reading Zone	General	910.685 SMI (Browse shelf(Opens below))	Available		M0034635

Total holds: 0

1. Designing, staging and managing experiences
2. Understanding your (potential) customers
3. Understanding the design process
4. A comprehensive approach to experience design
5. Staging and managing experiences
6. Sustainable development and blurring boundaries
7. Sustainable business models and technologies
8. Sustainability and experiences: a match made in heaven?
9. Designing sustainable experiences and businesses
10. Or rather, the epilogue.

There are no comments on this title.

to post a comment.