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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

By: Material type: TextTextPublication details: AMACOM 2014 New YorkDescription: 225pISBN:
  • 9780814432983
Subject(s): DDC classification:
  • 650.13014 EVE
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Item type Current library Item location Collection Call number Status Date due Barcode Item holds
Book Book NIMA Knowledge Centre 7th Floor Reading Zone General 650.13014 EVE (Browse shelf(Opens below)) Available M0035527
Total holds: 0

Part I: Powerful Phrases + Actions = Successful Work Relationship
1. Communicating Powerful Phrases
2. Actions That Enhance Powerful Phrases
Part II: Effective Conflict Resolution = Strengthened
Work Relationships
3. Five Steps to Effective Conflict Resolution
4. Powerful Phrases for Challenging
5. Powerful Phrases for Challenging
6. Powerful Phrases for Situations You Cause

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