Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

By:

Evenson, Renee

Material type: Text

TextPublication details: AMACOM 2014 New YorkDescription: 225pISBN:

9780814432983

Subject(s):

English language - Terms and phrases

DDC classification:

650.13014 EVE

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	7th Floor Reading Zone	General	650.13014 EVE (Browse shelf(Opens below))	Available		M0035527

Total holds: 0

Part I: Powerful Phrases + Actions = Successful Work Relationship
1. Communicating Powerful Phrases
2. Actions That Enhance Powerful Phrases
Part II: Effective Conflict Resolution = Strengthened
Work Relationships
3. Five Steps to Effective Conflict Resolution
4. Powerful Phrases for Challenging
5. Powerful Phrases for Challenging
6. Powerful Phrases for Situations You Cause

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