BA in Leadership and Management: Skills for the Workplace Student Yearbook, 1st Year

Part I: Developing Workplace Critical Thinking
1. Using System Thinking to Critique
2. Gender, Race and Class Diversities in the Workplace
3. What is Organizational Behaviour?
Part II: Knowledge and Information Management for the Workplace
4. Knowledge Acquisition, Retention and Transfer
Part III: Developing Relationships and Workplace Achievement
5. Learning and Development
6. Defining and Building Competencies
7. Customers’ Contingency Table
8. Relation Diagram
9. Suggestion Schemes
10. Hoshin Kanari
Part IV: Managing Projects in the Organisation
11. Determining the Direction and Initial Specifications of a Project
12. Project Scheduling
Part V: Understanding and Engaging the Customer Experience
13. Metrics for Engaging Customers
14. Please Help Us Help You…
15. Why is Value Creation Important for CEOs?
16. How CEOs Can Value Create for Customers
Part VI: Workplace Culture and Organisational Efficiency
17. The Meaning and Importance of Managing Across Cultures
18. Organizational Culture and Leadership
19. Experiencing the Organizational Underworld
20. Managing Cultures
Part VII: Journal on Developing Workplace Critical Thinking
21. How critical is Critical Thinking?
22. More Alike Than Different: What Generations Value and How the Values Affect Employee Workplace Perceptions
23. Bridging Cultures: The Academy and The Workplace
24. Association between Just World Beliefs and Perceptions of Counterproductive Workplace Behaviors
Part VIII: Journal on Knowledge and Information Management for the Workplace
25. Holistic Views of Knowledge Management Models
26. Knowledge Management Process: A Case Study of NTPC and POWERGRID
27. Use of Knowledge Management for Competitive Advantage: The Case Study of Max Life Insurance
Part IX: Journal on Developing Relationships and Workplace Achievement
28. Capacity and Capability Building for National HRD: A Multilevel Conceptual Framework
29. Using Work-Integrated Learning to Enhance Career Planning among Business Undergraduates
Part X: Journal on Managing Projects in the Organisation
30. Lessons from Management 101: Learning to Manage Ourselves
Part XI: Journal on Understanding and Engaging in the Customer Experience
31. Customer Value Management
32. Operationalizing Relative Customer Value
Part XII: Journal on Workplace Culture and Organisational Efficiency
33. The Impact of National Culture on Informal Learning in the Workplace
34. Work and Culture: Approaching Cultural and Work Psychology
35. Culture Wars in the Workplace? Cultural Antecedents of Workers’ Job Entitlement
36. Impact of Corporate Culture on the Relationship between Efficient Technology Transfer and Business Performance