The Tyranny of Metrics

By:

Muller, Jerry Z

Material type: Text

TextPublication details: New Jersey Princeton University Press 2018Description: 220pISBN:

9780691174952

Subject(s):

Organizational Effectiveness - Measurement

DDC classification:

658.4013 MUL

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.4013 MUL (Browse shelf(Opens below))	Available		M0036019

Total holds: 0

Introduction
Part I. THE ARGUMENT
1. The Argument in a Nutshell
2. Recurring Flaws
Part II. THE BACKGROUND
3. The Origins of Measuring and Paying for Performance
4. Why Metrics Became So Popular
5. Principals, Agents, and Motivation
6. Philosophical Critiques
Part III. THE MISMEASURE OF ALL THINGS? Case Studies
7. Colleges and Universities
8. Schools
9. Medicine
10. Policing
11. The Military
12. Business and Finance
13. Philanthropy and Foreign Aid
EXCURSUS
14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
Part IV. CONCLUSIONS
15. Unintended but Predictable Negative Consequences
16. When and How to Use Metrics: A Checklist

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