Credit and Collection Management: Collect Your Dues and Overdues Without Losing the Customers

1. The Challenge
2. Credit And Collection Management — The Name Of The Game
3. The Winning Team — Collecting Money Is Everybody’s Business
4. Terms Of Payment — Our Money In Our Pocket At The Agreed Time
5. Credit Verification — Will They Pay? They Will, If
6. Order Acceptance And Control — Qualifying The Understanding
7. The Game Of Debit And Credit – Now With Computers
8. In How Many Ways Can I Collect Our Money?
9. Sales Administration — First Things First – Tools For The Job
10. Collection Planning — The Game Plan
11. Empower Yourself — The Rights Of The Supplier
12. The Art Of Collection — Collect The Money But Keep The Customer
13. The Art Of Collection — Over Dues – The Difficult Ones
14. The Art Of Collection — The Legal Path As Last Resort
15. Management Information System — Reports: The Facts
16. Audits — The Long Arm Of The Law
17. Service Industry — Selling The Invisible