Business Process Management Cases: Digital Innovation and Business Transformation in practice

Part I: Strategy and Governance
1. Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases
2. How to Move from Paper to Impact in Business Process Management: The Journey of SAP
3. Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH—A Global Automotive Supplier
4. Establishment of a Central Process Governance Organization Combined with Operational Process Improvements
5. BPM Adoption and Business Transformation at Snaga, a Public Company: Critical Success Factors for Five Stages of BPM
6. Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar
7. Comprehensive Business Process Management at Siemens: Implementing Business Process Excellence
8. People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka
9. Fast Fish Eat Slow Fish: Business Transformation at Autogrill
Part II: Methods
10. The NESTT: Rapid Process Redesign at Queensland University of Technology
11. Kiss the Documents! How the City of Ghent Digitizes Its Service Processes
12. Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil
13. Collaborative BPM for Business Transformations in Telecommunications: The Case of “3”
14. Process Management in Construction: Expansion of the Bolzano Hospital
15. Exposing Impediments to Insurance Claims Processing
16. Mining the Usability of Process-Oriented Business Software: The Case of the ARIS Designer of Software AG
17. Improving Patient Flows at St. Andrew’s War Memorial Hospital’s Emergency Department Through Process Mining
Part III: Information Technology
18. CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging
19. Enabling Flexible Laboratory Processes: Designing the Laboratory Information System of the Future
20. Managing Environmental Protection Processes via BPM at Deutsche Bahn
21. Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit
22. Business Process Management in the Manufacturing Industry: ERP Replacement and ISO 9001 Recertification Supported by the icebricks Method
23. Why Are Process Variants Important in Process Monitoring? The Case of Zalando SE
24. Adoption of RFID Technology: The Case of Adler—A European Fashion Retail Company
25. Automate Does Not Always Mean Optimize: Case Study at a Logistics Company
26. Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO
Part IV: People and Culture.
27. Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group
28. “Simply Modeling”: BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1
29. Supporting Process Implementation with the Help of Tangible Process Models
30. Business Process Modeling of a Quality System in a Petroleum Industry Company
31. Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science
32. Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts