Fundamentals of Total Quality Management: Process Analysis and Improvement

By:

Dahlgaard, Jens J

Contributor(s):

Material type: Text

TextPublication details: Nelson Thornes Ltd. 2010 United KingdomDescription: 372pISBN:

9780748772933

Subject(s):

Total Quality Management

DDC classification:

658.4013 DAH

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.4013 DAH (Browse shelf(Opens below))	Available		M0032129

Total holds: 0

Part I: Fundamentals of Total Quality Management
1. Introduction
2. Historical evolution of Total Quality Management
3. Some definitions of quality
4. Philosophy, principles and concepts of TQM
5. Quality management systems and standardization
6. The European Quality Award

Part II: Methods of Total Quality Management
7. Tools for the quality journey
8. Some new management techniques
9. Measurement of quality: An introduction
10. Measurement of customer satisfaction
11. Measurement of employee satisfaction
12. Quality checkpoints and quality control points
13. Quality measurement in product development
14. Quality costing
15. Benchmarking

Part III: Process Management and Improvement
16. Leadership, policy deployment and quality motivation
17. Implementation process
18. Quality culture and learning
19. Milliken Denmark A/S case studies: Leadership, participation and quality costing
20. International Service System A/S case studies: The winning hand

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