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	1.	Adams: Service, Service, Service: A Secret Weapon for Your Growing Business by Albrecht, Steve Material type: Text; Format: print ; Literary form: Not fiction Publication details: Los Angeles Adams-Hall Publishing 1994 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 ALB. Place hold Add to cart (remove)
	2.	Crisis Management for Corporate Self-Defense: How To Protect Your Organization in a Crisis: How to Stop a Crisis Before it Starts by Albrecht, Steve Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 1996 Availability: Items available for loan: Institute of Management (1)Call number: 658.4056 ALB. Place hold Add to cart (remove)