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1.
Handbook for Measuring Customer Satisfaction and Loyalty by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Infinity Books 2003
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 HIL.

2.
Handbook of Customer Satisfaction and Loyalty Measurement by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hampshire Gower Publishing Ltd. 2000
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 HIL.

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