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1.
Measure What Matters to Customers: Using Key Predictive Indicators by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.4038 BAK.

2.
Mind Over Matter: Why Intellectual Capital is the Chief Source of Wealth by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2008
Availability: Items available for loan: Institute of Management (1)Call number: 658.4038 BAK.

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