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1.
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relations by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BAR.

2.
Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Prentice-Hall of India Pvt. Ltd. 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.032 UND.

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