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1.
Customer Equity: Building and Managing Relationships as Valuable Assets by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business Review Press 2001
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BLA.

2.
Database Marketing: Analyzing and Managing Customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Springer (India) Pvt. Ltd. 2010
Availability: Items available for loan: Institute of Management (1)Call number: 658.872 BLA.

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