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1.
Information Service Excellence Through TQM: Building Partnerships for Business Process Reengineering and Continuous Improvement by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 1994
Availability: Items available for loan: Institute of Management (1)Call number: 658.4013 BRA.

2.
The Power if IT: Maximizing Your Technology Investments by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai Quartette Books Publishers & Distributors 1997
Availability: Items available for loan: Institute of Management (1)Call number: 658.05 BRA.

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