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	1.	Customer Relationship Management: A Strategic Imperative in the World of E-Business by Brown, Stanley A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto John Wiley & Sons Canada Ltd. 2000 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BRO. Place hold Add to cart (remove)
	2.	Performance Driven CRM by Brown, Stanley A Gulycz, Moosha Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto John Wiley & Sons Canada Ltd. 2002 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BRO. Place hold Add to cart (remove)
	3.	Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability by Brown, Stanley A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto John Wiley & Sons Canada Ltd. 1999 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BRO. Place hold Add to cart (remove)