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	1.	Customer Care: How to Create an Effective Customer Focus by Cook, Sarah Edition: 3rd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page Limited 2000 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO. Place hold Add to cart (remove)
	2.	Customer Care: How to Create an Effective Customer Focus by Cook, Sarah Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Kogan Page India Pvt. Ltd. 2004 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO. Place hold Add to cart (remove)
	3.	Practical Benchmarking: A Manager's Guide to Creating Competitive Advantage by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page Limited 1995 Availability: Items available for loan: Institute of Management (1)Call number: 658.402 COO. Place hold Add to cart (remove)
	4.	No cover image available Best of Energisers and Pacechangers by Cook, Sarah Cotton, David Davies, Eddie Margolis, Alan Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai Multi Media HRD Pvt. Ltd. 2005 Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.3124 COO. Add to cart (remove)
	5.	No cover image available Best of Energisers and Pacechangers by Cook, Sarah Cotton, David Davies, Eddie Margolis, Alan Material type: Film; Type of visual material: Publication details: Mumbai Multi Media HRD Pvt. Ltd. 2005 Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: MC0994. Add to cart (remove)
	6.	Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page Ltd. 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO. Place hold Add to cart (remove)
	7.	Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page Ltd. 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO. Place hold Add to cart (remove)
	8.	Customer Care Excellence: How to Create an Effective Customer Focus by Cook, Sarah Series: Professional Paperbacks Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page Limited 2002 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 COO. Place hold Add to cart (remove)

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