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1.
Total Customer Service: The Ultimate Weapon by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Harper Collins Publishers 1989
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 DAV.

2.
The Virtual Corporation: Structuring and Revitalizing the Corporation for the 21st Century by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Harper Collins Publishers 1992
Availability: Items available for loan: Institute of Management (1)Call number: 658.5 DAV.

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