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1.
The Future of Retail Banking: Delivering Value to Global Customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Palgrave 2004
Availability: Items available for loan: Institute of Management (1)Call number: 332.12068 DIV.

2.
Redefining Financial Services: The New Renaissance in Value Propositions by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Publishers Ltd. 2002
Availability: Items available for loan: Institute of Management (1)Call number: 332.1 DIV.

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